Privacy

How we handle your details

Last updated 1 September 2026

Who we are

Campack Coaching, an online coaching business operating in Australia. This policy covers join.campack.co - the page where you apply for coaching - and explains what we collect there, why, and who else sees it.

We handle personal information under the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

Only what you type, plus the technical basics every website receives.

What you tell us on the form - your name, email address, mobile number, the goals you tick, and which description of your work fits you best.
How you want to be contacted - after you apply we ask whether you would rather hear from us by WhatsApp, text, a phone call or an Instagram DM, and the number or handle to use.
Where you came from - the advert or link that brought you here, held as campaign tags in the web address.
Technical information - your IP address, browser and device type, and the pages you viewed. This is standard web server and analytics data.

We do not ask for and do not want health records, payment details, or government identifiers through this page.

Why we collect it

To get back to you. An application is a request to be contacted, and your details are how we do that.
To work out whether we can help. Your goals and your working week tell us whether coaching is a fit before either of us spends time on a call.
To understand our advertising. Knowing which advert produced an application tells us what to keep running.

We do not sell your information, and we do not pass it to other coaches or businesses to market to you.

Who else sees it

We use a small number of services to run this page. Each one only receives what it needs.

SupabaseStores the application. This is where your details actually live.

VercelHosts the page and handles the form submission.

SlackNotifies your coach that an application has come in, so it is seen quickly.

MetaReceives advertising events. See the section below - this one involves your email and number, so it is worth reading.

Google AnalyticsCounts visits and shows which adverts bring people here.

Microsoft ClarityRecords anonymised page interactions so we can see where the page confuses people.

Some of these providers store data outside Australia, including in the United States.

Advertising, and what Meta receives

We advertise on Facebook and Instagram, so we need to know which adverts lead to applications. Two things happen when you apply.

The Meta pixel on this page reports that an application was made. Separately, our server tells Meta the same thing directly, so the count stays accurate even if your browser blocks the first one.

Your email address and phone number are included in that server message - scrambled first, using a one-way process that Meta uses to check whether you already have an account with them. Meta cannot read the original values, and we never send your name, your goals, or anything you wrote to us.

Meta uses this to measure our adverts and may use it to show you ours or similar ones. You can control that through your Meta ad preferences, and you can stop it here entirely by using a browser or extension that blocks trackers - the form still works.

Cookies

This page sets cookies for analytics and advertising measurement, as described above. It does not need cookies to function: blocking them will not stop you applying, and your application will still reach us.

This privacy page carries no tracking at all. Reading it is not an event we measure.

How long we keep it

If you become a client, we keep your details for as long as we coach you and for seven years afterwards, which is how long Australian business records must be held.

If you do not, we keep your application for up to two years in case you come back to us, then delete it. You can ask us to delete it sooner and we will.

Your rights

See what we hold. Ask, and we will send you a copy.
Correct it. If something is wrong, tell us and we will fix it.
Have it deleted. Ask and we will remove it, unless we are legally required to keep it.
Stop hearing from us. Say so in any reply, and we will stop. You do not need a reason.

Email us and we will respond within 30 days. If you are not happy with how we handle it, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Keeping it safe

Applications travel over an encrypted connection and are stored in a database that only your coach can reach. No system is perfect, but we do not keep what we do not need, and access is limited to the people who have to have it.

Changes

If this policy changes we will update the date at the top. Material changes will be obvious on the page rather than buried.

Contact

Questions about your details, or want them deleted? Email campackcoaching@gmail.com.